Got Shipping Questions? We’ve Got Answers!
We know you want your Rooibos to arrive fast, fresh, and safely — and that’s exactly what we want too! So instead of waiting for you to ask, we’ve gone ahead and answered the most common shipping and delivery questions right here.
Whether you’re wondering how we send parcels from our farm, when it will arrive at your door, or if we use eco-friendly packaging – our FAQ section has it all.
Click for more Frequently Asked Questions
🕒 We ship every Monday morning after Sunday church and our Graafwater delivery. Orders paid by Saturday 5pm are included.
📍 We avoid a +R350 rural surcharge by delivering parcels ourselves to the town, saving you money.
♻️ Yes – we reuse boxes and courier flyers to lower costs and reduce waste. It’s our small step for the planet.
However, we invite you to explore our virtual world through our blog on this website.
It’s the perfect way to experience the beauty of Kookfontein Rooibos from the comfort of your own home.
🏱 We’re working on gift wrap options – coming soon!
🚛 Goeie Hoop Vervoer offers overnight delivery in some parts of the Western Cape. Contact us for help!
🍃 As resellers we keep small batches of these. Orders may take a bit longer – but we’ll let you know right away.
🔍 We’ll send you a tracking number. You can track directly through the courier’s site by clicking on their name/logo once blog posts go live
Many common questions are answered here. Click here to explore our FAQ section ➔ and find help fast.