• Registered company: Fosnorin (Pty) Ltd

• Trading name: Kookfontein Rooibos

• Location: Cederberg, South Africa

• Contact: [insert email] | [insert PO box or safe address]

We respect your privacy.

• What we collect: names, email addresses, delivery addresses, phone numbers, and payment information (handled securely by trusted providers). We may also use cookies to make the site easier to use.

• Why we collect: to process orders, send updates you’ve signed up for, and improve our service.

• Your rights: you may ask us to show, correct, or delete your information at any time.

• Cookies: we use them in line with POPIA. You can accept or decline.

• Security: we keep your data safe and never sell or rent it to anyone.

Our Information Officer (as required by POPIA) is Karin Foster. You can reach her at info@kookfontein.co.za

• Orders & contracts: When you place an order and pay in full, a binding agreement is formed.

• Payment: All orders must be paid before processing.

• Prices & stock: may change depending on availability. We’ll always do our best to keep things accurate.

• Delivery: once the order is handed to the courier, risk passes to you.

• Intellectual property: our photos, stories, and content belong to us—please don’t copy without permission.

We honour South Africa’s Consumer Protection Act.

• Rooibos is classified as a food product and, for health and safety reasons, cannot be returned once it has left our farm.

• If your Rooibos arrives damaged, incorrect, or faulty, please contact us within 7 days, and we’ll arrange a replacement or fair solution.

• We aim to be transparent with product details, pricing, and shipping so you know exactly what to expect.

We love Rooibos, but we’re not doctors. Nothing on this site is medical advice. Always chat with a healthcare professional for health concerns.

👉 Our unpasteurized Rooibos for horses is not suitable for human consumption.

Sometimes we link to outside websites. We are not responsible for their content or actions.

From time to time, our website or blog may include links to products or services we believe in and recommend. Some of these may be affiliate links.

• This means if you click on a link and make a purchase, we may earn a small commission—at no extra cost to you.

• We only share products, services, or partners that we trust and that fit with our values.

• Any opinions expressed are our own, based on honest experience.

This helps us keep the farm running and continue sharing Rooibos stories with you.

We do our best to keep information accurate and products of high quality, but we are not liable for:

• indirect losses from using the website,

• courier delays or third-party issues,

• reliance on general content without professional advice.

We may update this page to keep in line with the law or our business changes. If we do, we’ll note the date of the last update here.

If you have any questions about your rights, this legal page, or our Rooibos:

info@kookfontein.co.za
Fosnorin (Pty) Ltd | Kookfontein Rooibos
      Cederberg, South Africa

The quickest way to reach us is via WhatsApp at 060 440 7209