Your Shipping Questions, Answered
We know you want your Rooibos to arrive fast, fresh, and safely — and that’s exactly what we want too! So instead of waiting for you to ask, we’ve gone ahead and answered the most common shipping and delivery questions right here.
Whether you’re wondering how we send parcels from our farm, when it will arrive at your door, or if we use eco-friendly packaging – our FAQ section has it all.
Shipping and Delivery Questions
When will my parcel be shipped?
We ship every Monday morning after Sunday church and our Graafwater delivery. Orders paid by Friday at 5 pm are included.
Why only on Mondays?
We live on a remote farm. By taking your parcels to town ourselves, we avoid a rural collection surcharge of around R350, helping to keep your delivery costs down.
Do you use recycled packaging?
es, where practical. We started by reusing boxes and courier flyer bags to reduce waste and keep costs down. As our orders have grown, we now also buy PUDO boxes to make sure parcels fit safely into the correct lockers.
We still reuse good, clean boxes and packaging from time to time rather than throwing them away. It’s a small, practical way we try to waste less. 🌱📦
Can I send Rooibos as a gift?
Yes! You are welcome to send Rooibos directly to someone as a gift. Simply use their details as the delivery address when placing your order.
We don’t currently offer formal gift wrapping, but if your order is a gift, please let us know. We’ll do our best to make it a little special. 🎁🌿
What if I need my order urgently?
If you need your order sent earlier than our normal dispatch day, please contact us. We’ll do our best to arrange a special collection for you. In some cases, an additional collection fee of around R20 may apply.
Please keep in mind that we live and pack your Rooibos on a remote farm. Even with an earlier collection, delivery usually takes around 4–7 days from collection, depending on your area and the courier.
For some parts of the Western Cape, Goeie Hoop Vervoer may offer overnight delivery. Contact us and we’ll gladly check what options are available.
What about organic or green Rooibos?
We previously sold Organic Rooibos, but changes in regulations, minimum order quantities and restrictions around repacking mean that it is no longer practical for us to offer it. For now, Kookfontein Rooibos supplies Natural Rooibos.
Green Rooibos is a little different. It is not one of our regular products because demand is quite small. However, we do have clients who order Green Rooibos around harvest time, and we can arrange for it to be specially prepared.
If you are interested in Green Rooibos, please contact us well before harvest time so we can discuss quantities, availability and what can be arranged. 🌱
How can I track my order?
Once your shipment has been created, the courier will normally send your tracking information by SMS or email. They will also send delivery updates and, where required, your one-time PIN (OTP) for collecting or receiving your parcel.
Karin from Kookfontein Rooibos will also send you your tracking link via WhatsApp, so you can simply tap the link and follow your Rooibos on its journey. 📦🚚
If you don’t use WhatsApp, please let us know when ordering and tell us the best way to contact you.
If you haven’t received your tracking information, please contact us — we’ll gladly help you find your parcel. 🌿
Need a quick answer?
Many common questions are answered in our FAQ section — from ordering and shipping to Rooibos and wholesale.
Still need a little help? You’re welcome to contact Karin directly. 🌿
💬 WhatsApp: +27 60 440 7209
✉ Email: info@kookfontein.co.za