Your Shipping Questions, Answered
We know you want your Rooibos to arrive fast, fresh, and safely — and that’s exactly what we want too! So instead of waiting for you to ask, we’ve gone ahead and answered the most common shipping and delivery questions right here.
Whether you’re wondering how we send parcels from our farm, when it will arrive at your door, or if we use eco-friendly packaging – our FAQ section has it all.
Shipping and Delivery Questions
When will my parcel be shipped?
We ship every Monday morning after Sunday church and our Graafwater delivery. Orders paid by Saturday 5pm are included.
Why only on Mondays?
We avoid a +R350 rural surcharge by delivering parcels ourselves to the town, saving you money.
Do you use recycled packaging?
Yes – we reuse boxes and courier flyers to lower costs and reduce waste. It’s our small step for the planet.
Can I send Rooibos as a gift?
We’re working on gift wrap options – coming soon!
What if I need my order urgently?
Goeie Hoop Vervoer offers overnight delivery in some parts of the Western Cape. Contact us for help!
What about organic or green Rooibos?
As resellers we keep small batches of these. Orders may take a bit longer – but we’ll let you know right away.
How can I track my order?
We’ll send you a tracking number. You can track directly through the courier’s site by clicking on their name/logo.
Need a quick answer?
Many common questions are answered here. Click here to explore our FAQ section ➔ and find help fast.