Overview
Our refund and returns policy is valid for 30 days from the date of purchase. Unfortunately, if more than 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
Certain items are exempt from returns, including:
- Perishable goods (e.g., food, flowers, newspapers, or magazines)
- Intimate or sanitary items
- Hazardous materials
- Flammable liquids or gases
Non-returnable items include:
- Gift cards
- Downloadable software
- Certain health and personal care items
To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In some situations, only partial refunds may be granted, such as:
- Books with visible signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, or items with missing parts not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we will notify you via email about the status of your refund. If approved, a credit will be applied to your original payment method within a few days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Double-check your bank account.
- Contact your credit card company, as processing times may vary.
- Contact your bank, as there may be delays in posting the refund.
If you’ve followed these steps and still haven’t received your refund, please contact us at info@kookfontein.co.za
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at info@kookfontein.co.za.
Shipping Returns
To return your product, mail it to: Kookfontein Farm, Jakkalsvlei Rd, Graafwater, Western Cape, South Africa, 8120.
Please note that you will be responsible for the return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on your location, the time it may take for an exchanged product to reach you may vary.
For higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions regarding refunds or returns, please contact us at info@kookfontein.co.za.